This Refund Policy is part of the Boppo Terms of Service (the "Terms"). Boppo is an AI-powered story generation platform that creates personalized children's books, provided by We Toast Food, LLC, a Texas Limited Liability Company doing business as Boppo ("Boppo," "we," "our," or "us").
By accessing or using the Service, you acknowledge that you have read and understood this Refund Policy. This policy is incorporated by reference into the Terms, and any capitalized terms used but not defined in this policy have the meanings given to them in the Terms.
If you do not agree with any part of this policy or the Terms, you must not use the Service.
1. Family-Friendly Refund Policy
1.1 Standard Policy
- We want every family to be happy with their Boppo experience. While our digital content is generally non-refundable once used, we understand that sometimes things don't work out as expected.
- New subscribers can request a full refund within the first 7 days of their subscription if they're not completely satisfied.
- After the first 7 days, refunds will be considered on a case-by-case basis.
1.2 Our Approach
- We understand that finding the right storytelling platform for your family is important.
- While our AI story generation involves computational costs, our priority is ensuring a positive experience for families.
2. Situations Where We Offer Refunds
We offer refunds in specific situations, with different policies depending on usage:
2.1 Unused Subscriptions
- Full refund available within 7 days of purchase if you haven't generated any stories
- This "cooling-off period" lets you change your mind before using the service
- After generating any stories, this refund option is no longer available
2.2 Technical Issues
- Extended service outages (12+ hours) where our platform is completely unavailable
- Billing system errors or duplicate charges
- Account access problems preventing any use of the service
2.3 Special Circumstances
- Financial hardship (considered case-by-case)
- Accidental purchases with immediate notification
- Accessibility needs that we cannot accommodate
2.4 About AI-Generated Content
We want to set clear expectations about our AI story generation:
- Each story is unique and generated based on your inputs
- Results may vary and are inherently experimental
- While we strive for quality, specific story outcomes cannot be guaranteed
- Refunds are not available for subjective preferences about AI-generated content
- We encourage trying our Free tier first to understand the AI generation process
3. Fraud Prevention Measures
To protect our service and maintain its quality for all users, we implement the following measures:
3.1 Usage Tracking
- We track the usage of our service, including the number and type of stories generated.
- This information may be used to assess refund requests and identify potential misuse.
3.2 Content Fingerprinting
- All generated content is digitally fingerprinted.
- Users who request refunds after generating content may have this content marked as ineligible for commercial use, even if initially granted such rights.
3.3 Account Restrictions
- Users who repeatedly purchase, use the service, and request refunds may have their accounts restricted or terminated.
4. Making Sure You're Happy
4.1 Try Before You Subscribe
- Start with our Free tier to experience our storytelling magic
- Generate a sample book to ensure our style matches your family's preferences
- Explore our Public Library of stories
4.2 Subscription Management
- Easily cancel your Storyteller subscription anytime
- Keep access to your generated stories until the end of your billing period
- Downgrade to our Free tier at any time
5. How to Request a Refund
We aim to make this process simple:
- Log into your Boppo account
- Visit 'Help & Support'
- Click 'Request Refund' and tell us what went wrong
- Our family support team will review your request within 2 business days
6. Changes to This Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at:
[Your Contact Information]
By using Boppo, you acknowledge that you have read and understood this Refund Policy.