Refund Policy
This Refund Policy is an integral part of the Boppo Terms of Service (the "Terms"). Boppo is an AI-powered story generation platform provided by We Toast Food, LLC, a Texas Limited Liability Company doing business as Boppo ("Boppo," "we," "our," or "us"). This Refund Policy applies to all services offered through our website at boppostories.com and any associated applications (collectively, the "Service").
By accessing or using the Service, you acknowledge that you have read and understood this Refund Policy. This policy is incorporated by reference into the Terms, and any capitalized terms used but not defined in this policy have the meanings given to them in the Terms.
If you do not agree with any part of this policy or the Terms, you must not use the Service.
1. No-Refund Policy
1.1 Standard Policy
- Due to the nature of our digital content generation service, all purchases, including subscriptions and one-time purchases, are generally non-refundable.
- Once you have accessed our story generation services or created any content, no refund will be issued.
1.2 Rationale
- Our AI-powered story generation involves significant computational costs each time content is created.
- The unique, personalized nature of the generated content means it cannot be "returned" or "resold" once created.
2. Exceptions to No-Refund Policy
We may consider issuing refunds or credits in the following exceptional circumstances:
2.1 Service Outages
- Extended service outages (24+ hours) that significantly impact your ability to use Boppo.
- In such cases, we may offer account credits or a partial refund proportional to the outage duration.
2.2 Billing Errors
- If you were charged incorrectly, we will rectify the error and refund the difference.
2.3 Unused Subscriptions
- If you purchased a subscription but have not generated any content or accessed any premium features, you may request a refund within 48 hours of purchase.
3. Fraud Prevention Measures
To protect our service and maintain its quality for all users, we implement the following measures:
3.1 Usage Tracking
- We track the usage of our service, including the number and type of stories generated.
- This information may be used to assess refund requests and identify potential misuse.
3.2 Content Fingerprinting
- All generated content is digitally fingerprinted.
- Users who request refunds after generating content may have this content marked as ineligible for commercial use, even if initially granted such rights.
3.3 Account Restrictions
- Users who repeatedly purchase, use the service, and request refunds may have their accounts restricted or terminated.
4. Alternative Satisfaction Measures
Instead of refunds, we offer the following alternatives to ensure customer satisfaction:
4.1 Story Regeneration Credits
- If you're unsatisfied with a generated story, you may receive credits to regenerate the story up to three times at no additional cost.
4.2 Tiered Trial System
- New users can access a tiered trial system, allowing them to experience different levels of our service before committing to a full subscription.
4.3 Subscription Downgrades
- Users can downgrade their subscription at any time, with the changes taking effect at the start of the next billing cycle.
5. How to Request a Refund or Assistance
If you believe you qualify for one of the exceptional circumstances or need assistance:
- Log into your Boppo account.
- Navigate to the 'Help & Support' section.
- Click on 'Request Assistance' and fill out the form, providing a detailed explanation of your situation.
- Our customer support team will review your request within 3-5 business days.
6. Changes to This Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at:
[Your Contact Information]
By using Boppo, you acknowledge that you have read and understood this Refund Policy.